Privacy Policy

At Neo by Nature, we are committed to protecting your privacy.


Ordering & browsing our site:

When you make a purchase or create a customer account on our site, as part of our buying and selling process, we collect the personal information that you provide to us and which is necessary to prepare and deliver your package to you, such as your name, address and email address, postal address and telephone number.

This order data is transmitted to our logistics service provider who prepares and transports the package to your home. They have absolutely no right to use your data for anything other than to process your order and must delete this data from their computer system after processing. If you choose to have it delivered outside of Europe, your data such as your postal address is necessarily transmitted to the logistics services of the carrier who will deliver to you in this country.

When you browse our site, we automatically receive your computer's Internet Protocol address (IP address), which allows us to obtain more details about the browser and operating system you are using. Additionally, data may be stored in or retrieved from your browser, usually in the form of cookies. They collect information about you, your preferences or your device and browser. They are generally established as a response to actions you have performed which constitute a request for services (e.g. order).


If you have decided to follow the progress of Neo by Nature via the newsletter sent by email (via the form on our site or by checking the corresponding box in the purchasing process), we use your email address to send you the news of Neo by Nature (new products, events, etc.) or to communicate to you information relating to your purchasing or browsing history on our site. Please note that if you no longer want to receive these emails, you can unsubscribe at any time by clicking on the “unsubscribe” unsubscribe link located at the bottom of the emails or by contacting us at The effect is immediate.

The emailing tool we use is American. It complies with the principles of the European-United States and Swiss-United States Privacy Shield. In addition, and as a “processor”, this emailing tool is required to comply with the legal requirements of the General Data Protection Regulation (GDPR).

Audience measurement:

We use audience analysis tools (such as Google Analytics) allowing us to better understand the activity on our site, how you react, and to improve the performance of our site so that it corresponds as closely as possible to your uses. As such, we provide these tools with data on your browsing history on our site and information on the products ordered. All data manipulated for statistical purposes outside Europe is completely anonymized.

Product reviews:

Your email address, your first and last name and your order reference are sent to our partner who will send you a notification form by email. Your email address is not published on our site when your review is published. This data is not passed on to any other company and this data is only used for the purpose of evaluating your experience with our products.

Advertisement :

Advertising cookies are placed when you visit our site to then display targeted advertising messages when you browse other sites. The data collected is anonymous and is only used for advertising purposes.

How long are my personal data kept?

The length of time we retain personal data depends on our business needs and legal obligations.

As part of the purchase of products, we keep your data as long as they are necessary for the purposes for which they were collected (e.g. management of the commercial relationship between you and us), and for all other related purposes such as monitoring our stocks but while complying with applicable legislation regarding data security and retention.

If you agree to receive emails from Neo by Nature to follow our journey, your data is kept until your request to unsubscribe or delete your personal data, or after a certain period of no activity (for a maximum of 3 years from the last contact (e.g. click in one of our emails).

If a customer account is created, the data will be kept until you send a request to delete it or after a period of inactivity on your part (for a maximum of 3 years from from the end of the commercial relationship (e.g.: last order) or from the last contact (e.g.: click in one of our emails).

When you contact us to obtain information about our products, or about our brand, or when you apply for a job offer, the data is kept for only 3 years from the date of collection or the last contact at your initiative. .


How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery or return a purchase, we assume that you consent to our collection and use for that purpose only.

If we ask you to provide your personal information to us for another reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

How can I withdraw my consent?

If after giving us your consent, you change your mind and no longer consent to us contacting you, collecting your information or disclosing it, you can notify us by contacting us at


When you browse our site or place an order, data may be stored in or retrieved from your browser, usually in the form of cookies. The cookie is a small text file saved by the browser of your computer, tablet or smartphone and which stores user data in order to facilitate navigation and enable certain other functionalities.

We use first-party cookies, placed by Neo by Nature for the proper functioning of our site, most of these cookies cannot be deactivated in our systems. They allow you to memorize your information entered in the forms on our site so that you are not obliged to enter it again during your use, but also to manage and secure access to your account, or to your shopping cart.

Here is a non-exhaustive list of cookies relating to the operation of our site:

- session_id: unique session identifier, allows Shopify to store information relating to your session (referrer, landing page, etc.).

- shopify_visit: no data retained, persists for 30 minutes since the last visit. Used by our website provider's internal statistics tracking system to record the number of visits.

- shopify_uniq: no data retained, expires at midnight (depending on visitor location) the following day. Calculates the number of visits to a store per unique customer.

- cart: unique identifier, persists for 2 weeks, stores information relating to your shopping cart.

- secure_session_id: unique session identifier

- storefront_digest: unique identifier, undefined if the store has a password, it is used to know if the current visitor has access.

- More information here:

We also use third-party cookies (or “third-party cookies”) placed by our partners. These third-party cookies are directly managed by the companies that issue them and who must also comply with data protection regulations.

- audience measurement cookies: to evaluate site traffic (number of visits, pages viewed, cart abandonment, etc.) and improve our performance

- advertising cookies: to provide you with advertising content related to the interest you have in the brand, the products and our Neo by Nature epics.

Oppose cookies:

You can configure your browser to be informed of the existence or block these cookies. If you choose to block these cookies, some functionality of our site may be affected (such as retaining items in your shopping cart). If you wish to delete cookies from your web browser, you can follow the following instructions:



Internet Explorer:


Most of these cookies expire when you end your visit to our sites. Others have a longer lifespan, which does not exceed 12 months, in accordance with current regulations. However, certain trackers are exempt from obtaining this consent (this is the case for trackers which last more than 12 months).

You can also block third-party cookies:

- More information here:

- If you no longer wish to see our advertisements on social networks, we advise you to access the “settings” section then “advertising preferences”.

- There are also opt-out platforms for advertising cookies such as or or via the blue AdChoices icon

- More information on Google cookies:


We will disclose your personal information if the law requires us to do so or if you violate our general conditions of sale and use or to protect our rights, our property or our safety as well as those of third parties.

We have taken the necessary precautions to comply with the General Data Protection Regulation (GDPR). We will therefore not share your personal information with third parties without your prior consent (except as provided above). As explained above, your information may be communicated to trusted third parties who support us in the administration and proper functioning of our site, as long as these partners undertake to keep this information confidential. And only data that does not allow you to be directly identified (e.g. cookies) may be transmitted to our partners for marketing or advertising purposes. You can of course decide to object to this.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.


Generally, the third-party providers we use will only collect, use and disclose your information to the extent necessary to carry out the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will treat your personal information.

Please keep in mind that some suppliers may be located or have facilities in a different jurisdiction than you or us. So if you decide to pursue a transaction that requires the services of a third-party vendor, then your information may be governed by the laws of the jurisdiction in which that vendor is located or those of the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your information that was used to complete the transaction may be disclosed under United States legislation. United States, including the Patriot Act.

Once you leave our store site or are redirected to a third party's website or application, you are no longer governed by this Privacy Policy or the General Conditions of Sale and Use. Use of our website.


You may be required to leave our website by clicking on certain links on our site. We assume no responsibility for the privacy practices practiced by these other sites and recommend that you read their privacy policies carefully.


To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Finally, we recommend that you adopt the following security measures to improve your security on the Internet:

- When you create an account, use at least 8 characters for your password, mixing letters (upper and lower case) and numbers. Do not use your name, or other easily obtainable personal data.

- Keep your passwords confidential and avoid using the same password for multiple accounts


By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any of your minor dependents to use this site. website.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the Website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it, there is reason to do so.

If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.


In accordance with the General Data Protection Regulation (GDPR), if you wish to: access, correct, modify, limit, contest the accuracy, delete any personal information we have about you, register a complaint, object to processing , unsubscribe from our emails, exercise your right to transparency and portability of personal data about you, or if you simply wish to have more information on these topics, contact our Privacy Officer at hello@neobynature. Fr. To exercise these rights, you will simply need to tell us your name, first name, address, email and proof of identity.