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PRODUCTS

WHERE ARE NEO BY NATURE REFILLS MADE?

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ARE YOUR PRODUCTS NATURAL?

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HOW LONG DO YOUR PRODUCTS LAST?

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WHY ARE YOUR PRODUCTS MORE EFFECTIVE THAN OTHERS?

Our shower gel is particularly hydrating thanks to its composition of powerful active ingredients. Our formulation is composed of three ingredients
highly concentrated natural and moisturizing products: hyaluronic acid, aloe vera and inulin. Our shampoo is enriched with collagen, pea peptides and hibiscus extract . Neo by Nature shampoo is real scalp care.

ARE YOUR PRODUCTS SUITABLE FOR CHILDREN AND PREGNANT WOMEN?

We have created a shower gel suitable for all skin types. There is no contraindication to using Neo by Nature for children from 3 years old and for pregnant women.

WHY DID YOU CHOOSE AN ALUMINUM BOTTLE?

Aluminum is a resistant material that allows the formula to be preserved and its active ingredients to be preserved . It is also a durable and recyclable material (+97% in France according to Citéo).

ARE YOUR PRODUCTS TESTED ON ANIMALS?

No, none of our products are tested on animals. The DGCCRF reminds us that testing cosmetic products on animals is prohibited by European regulations . Consequently, the claim “not tested on animals” is abusive and should not appear on any cosmetic product.

WHAT ARE YOUR REFILLS PACKAGED IN?

Our refills are packaged in small tubes made of recycled and recyclable cardboard . Remember to put them in your recycling bin.

HOW TO STORE YOUR REFILLS?

To preserve the power of the active ingredients, Neo by Nature refills must be kept dry and away from light.

WHAT IS THE PH OF SHOWER GEL?

Our shower gel has a pH of 5.1 , as close as possible to that of the skin.

DELIVERIES & RETURNS

WHAT ARE THE DELIVERY TIMES ?

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WHAT ARE THE SHIPPING FEES ?

Delivery costs are free * for all orders over €30.00.

If the basket is less than €30, we ask you for a flat rate contribution* of €3.99.

*only for deliveries in France

CAN WE CHOOSE DELIVERY TO RELAY POINTS?

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WHAT SHOULD I DO IF I HAVE A DELIVERY PROBLEM WITH MY PACKAGE?

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SUBSCRIPTIONS

HOW DOES THE SUBSCRIPTION WORK?

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WHAT ARE THE BENEFITS OF SUBSCRIPTION?

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IS THE SUBSCRIPTION SUBJECT TO CONDITIONS?

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HOW CAN I CHANGE OR CANCEL MY SUBSCRIPTION?

You can change or cancel your subscription at any time by following these steps:

Search for “ACCOUNT” in the Neo by Nature menu, then follow these steps.

>> Login

>> E-mail address

>> Receive the code by email

>> Modification/termination of subscription.

HOW DO I KNOW WHEN MY NEXT REFILL DELIVERY IS?

You can check your subscription by following these steps:

Search for “ACCOUNT” in the Neo by Nature menu, then follow these steps.

>> Login

>> Email address

>> Receive the code by email

>> Information about your subscription.

HOW CAN I RESCHEDULE A DELIVERY?

You can reschedule a delivery by following these steps:

Search for “ACCOUNT” in the Neo by Nature menu, then follow these steps.

>> Login

>> Email address

>> Receive the code by email

>> " Send Now", "Shift" or "Jump"

HOW MUCH DOES THE SUBSCRIPTION COST?

By subscribing to top-ups, you pay 12% less for your top-ups.

Refills are sent in bulk to reduce shipping packaging and associated costs.

Shower gel: 3 refills (€ 34.32 )

Shampoo: 2 refills (€ 36.96 )

The subscription is free, and delivery is free.

WHERE WILL I RECEIVE MY RECHARGES?

Our refills are less than 3cm and fit through your mailbox. You will receive your shower gel directly at home, without having to travel.

DO I HAVE TO SUBSCRIBE?

The subscription brings you many advantages but you can also buy your top-ups without a subscription and at any time on our site.

HOW AM I BILLED?

When you subscribe, payments are automatically made to the account used for your first order.

PAYMENT

WHAT PAYMENT METHODS ARE AVAILABLE?

You can pay with your bank card, ApplePay or
PayPal.

CAN I REQUEST A REFUND?

The legal reimbursement period is 14 days from the day of
reception. If you change your mind, you have 14 days to return it to us (unopened, unused products). Contact us at hello@neobynature.fr

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