FREQUENTLY ASKED QUESTIONS

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Add the content to appear when the accordion is opened

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Our shower gel is particularly hydrating thanks to its composition of powerful active ingredients. Our formulation is composed of three ingredients
highly concentrated natural and moisturizing products: hyaluronic acid, aloe vera and inulin. Our shampoo is enriched with collagen, pea peptides and hibiscus extract . Neo by Nature shampoo is real scalp care.

We have created a shower gel suitable for all skin types. There is no contraindication to using Neo by Nature for children from 3 years old and for pregnant women.

Aluminum is a resistant material that allows the formula to be preserved and its active ingredients to be preserved . It is also a durable and recyclable material (+97% in France according to Citéo).

No, none of our products are tested on animals. The DGCCRF reminds us that testing cosmetic products on animals is prohibited by European regulations . Consequently, the claim “not tested on animals” is abusive and should not appear on any cosmetic product.

Our refills are packaged in small tubes made of recycled and recyclable cardboard . Remember to put them in your recycling bin.

To preserve the power of the active ingredients, Neo by Nature refills must be kept dry and away from light.

Our shower gel has a pH of 5.1 , as close as possible to that of the skin.

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Delivery costs are free * for all orders over €30.00.

If the basket is less than €30, we ask you for a flat rate contribution* of €3.99.

*only for deliveries in France

Add the content to appear when the accordion is opened

Add the content to appear when the accordion is opened

Add the content to appear when the accordion is opened

Add the content to appear when the accordion is opened

Add the content to appear when the accordion is opened

You can change or cancel your subscription at any time by following these steps:

Search for “ACCOUNT” in the Neo by Nature menu, then follow these steps.

>> Login

>> E-mail address

>> Receive the code by email

>> Modification/termination of subscription.

You can check your subscription by following these steps:

Search for “ACCOUNT” in the Neo by Nature menu, then follow these steps.

>> Login

>> Email address

>> Receive the code by email

>> Information about your subscription.

You can reschedule a delivery by following these steps:

Search for “ACCOUNT” in the Neo by Nature menu, then follow these steps.

>> Login

>> Email address

>> Receive the code by email

>> " Send Now", "Shift" or "Jump"

By subscribing to top-ups, you pay 12% less for your top-ups.

Refills are sent in bulk to reduce shipping packaging and associated costs.

Shower gel: 3 refills (€ 34.32 )

Shampoo: 2 refills (€ 36.96 )

The subscription is free, and delivery is free.

Our refills are less than 3cm and fit through your mailbox. You will receive your shower gel directly at home, without having to travel.

The subscription brings you many advantages but you can also buy your top-ups without a subscription and at any time on our site.

When you subscribe, payments are automatically made to the account used for your first order.

You can pay with your bank card, ApplePay or
PayPal.

The legal reimbursement period is 14 days from the day of
reception. If you change your mind, you have 14 days to return it to us (unopened, unused products). Contact us at hello@neobynature.fr